General Disclaimer

1. The cancellation policy of the concerned hotel will be applicable for the room, or package booking, for which the reservation voucher is issued. Generally the cancellation charges will vary from a minimum of 20% to a maximum of 100% (no refund). The exact cancellation charge will vary from case to case depending on season, number of days before check in date etc. A “no show” will result in forfeiture of the full amount paid for reservation. 
2. Check In / Out timings as prescribed by the respective hotel is to be followed. Extra charges for retention of rooms beyond the time will be billed by the hotel & has to be paid directly on spot.
3. No refund can be made for unused services, for unused transportation, unconsumed meals included in the package, (Breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler.
4. Airport transfers are complimentary with package bookings if offered by the hotel. Customers not using the included transfer will not be given cash equivalent or a price reduction.
5. Sam-San Services is a booking agent for the hotels, & is responsible up to the point of allotment of reserved room to the guest.
6. Sam-San Services is not responsible for maintenance & upkeep of the hotel rooms, food quality, or services provided by the hotel.
7. No refund is admissible on count of deficiency in quality of amenities provided. 
8. Any dispute regarding, service provided, room quality, food quality, transportation, complimentary transfers as provided by the hotel, is to be taken with the concerned hotel directly without involving Sam-San Services at any point.
9. All extra charges for laundry; telephone; mini bar; alcohol, beverages, and food, taxes etc as billed by the hotel are to be paid directly by the guest on his/her own account.
10. For package tours, after departure, the services included in the vacation cannot be supplied, or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be payable by travelers, and any resulting savings will be refunded by the Company to vacation participants.
11. Refund claims are forwarded to the concerned hotel, & a refund is possible only when the amount is returned / credited to our account by the hotel.
12. No part or full refunds are permissible if the area/location of the hotel suffers a power cut, due to load shedding or otherwise & air-conditioners / fans / lights etc do not function.
    

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