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General Disclaimer
I agree with the disclaimer
- The cancellation policy of the concerned hotel will be
applicable for the room, or package booking, for which the
reservation voucher is issued. Generally the cancellation
charges will vary from a minimum of 10% to a maximum of 100% (no
refund). The exact cancellation charge will vary from case to
case depending on season, number of days before check in date
etc.
- A "No Show" will result in forfeiture of the full amount
paid during reservation. "No Show" is applicable when the
customer is not available on day 1 of the itenary. If one member
of the family is not available, the "No Show" policy will still
be applicable for that member and the entire amount for that
member will be forfeited.
- Check In / Out timings as prescribed by the respective hotel
is to be followed by the customer. Extra charges for retention
of rooms beyond the time will be billed by the hotel & has to be
paid directly on spot.
- No refund can be made to the customer for unused services,
unused transportation, unused sightseeing, unconsumed meals
included in the package, (Breakfast, lunch, dinner, tea) or for
voluntary modifications made by the traveler.
- Airport transfers are complimentary with package bookings if
offered by the hotel. Customers not using the included transfer
will not be given cash equivalent or a price reduction.
- Cancellation policies of the respective Airlines will be
followed by the Agency.
- The Agency is a booking agent for the hotels, & is
responsible up to the point of allotment of reserved room to the
guest.
- The Agency is not responsible for maintenance & upkeep of
the hotel rooms, food quality, or services provided by the
hotel.
- No refund is admissible on count of deficiency in quality of
amenities provided
- Any dispute regarding, service provided, room quality, food
quality, transportation, complimentary transfers as provided by
the hotel, is to be taken with the concerned hotel directly by
the customer without involving the agency at any point.
- All extra charges for laundry; telephone; mini bar; alcohol,
beverages, and food, taxes etc as billed by the hotel are to be
paid directly by the customer on his/her own account.
- For package tours, after departure, the services included in
the vacation cannot be supplied, or there are changes in an
itinerary for reasons beyond the control of the Agency, the
Agency will arrange for the provision of comparable services.
Any resulting additional expense will be payable by the
customers, and any resulting savings will be refunded by the
agency to customers.
- Refund claims are forwarded to the concerned hotel, & a
refund is possible only when the amount is returned / credited
to the Agency´s account by the hotel.
- No part or full refunds are permissible if the area/location
of the hotel suffers a power cut, due to load shedding or
otherwise & air-conditioners / fans / lights etc do not
function.
- Customers not availing the services offered due to personal
sickness/tragedy will not be eligible for a refund.
- No refund is applicable if the services cannot be rendered
due to natural calamities, Riots, Curfew etc in the respective
country of travel.
- Additional charges arising due to the postponement of travel
dates after initial confirmations will have to be borne by the
customer.
- Customers not availing the services offered due to personal
sickness/tragedy will not be eligible for a refund
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